Shipping & Returns
Delivery
Europe zone 1:LYFA provides free GLS delivery in Europe Zone 1 for all orders.
Our standard delivery time is 2–5 days.
For Denmark it is 1-4 days.
The following countries are in freight zone 1:
- Austria
- Belgium
- Czech Republic
- Danmark
- Finland
- France
- Germany
- Hungary
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom
LYFA provides delivery by GLS in rest of Europe against a fee of 75 EUR per shipment.
Our standard delivery time is 2–5 days.
The following countries are in freight zone 2:
- Albania
- Andorra
- Belarus
- Bulgaria
- Croatia
- Cypres
- Greece
- Greenland
- Iceland
- Ireland
- Kosovo
- Liechtenstein
- Malta
- Moldova
- Monaco
- Montenegro
- North Macedonia
- Romania
- San Marino
- Serbia
- Ukraine
- Vatikan City
Once your package is sent, you will receive an e-mail with a tracking code which you can use to track your package. If you require help to make an online purchase, then please feel free to contact us by telephone at +45 8844 4410 or send an email to info@lyfa.com.
Returning items and right to cancel
You have the right to cancel your purchase without providing justification for a period of 30 days. If you have purchased several items in an order, you can choose to cancel your purchase of some or all of the items. Your right to cancel ends 30 days after you or a third party stated by you (however not the deliverer) has physically received the goods.
If you have ordered several items and we cannot deliver all of the items at the same time, your right to cancel begins from the date you or a third party stated by you (however not the forwarder) has physically received the last item. If the right to cancel period ends on a public holiday, Sunday, Saturday, Christmas Eve (24 December) or New Year’s Eve (31 December), the right to cancel period will be extended to the next weekday.
How to exercise your right to cancel
To exercise your right to cancel, write an e-mail stating that you are exercising your right to cancel and send it to: info@lyfa.com.
You cannot cancel or refuse to receive an item or refrain from collecting an item without at the same time having sent an e-mail stating you are exercising your right to cancel to info@lyfa.com.
Your cancellation is valid so long as you send your cancellation before the cancellation period has expired.
Returning items and associated costs
If you have decided to cancel your purchase, you must return the item to us without undue delay and by 14 days at the latest after you have informed us that you wish to cancel your purchase. The deadline will have been complied with if you return the item before the 14 days have expired.
Return items must be sent to:
Aarhus Logistics Center (ALC)
Skansevej 1
DK-8000 Aarhus
Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.
You should ensure that an item has been carefully packaged when you return it. If the package is returned from outside of Europe mainland you are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.
Refunds with cancellation of purchase (Europe mainland)
When you cancel a purchase, we will refund the amount without unnecessary delay and under all circumstances by 14 days at the latest from the day we received your cancellation of order notification. However, we may withhold refunds until we have received the return items.
We will reimburse your money using the same method of payment that you used with the original transaction unless you have expressly consented to another method of reimbursement. Under no circumstances will you have to pay any form of charge as a consequence of reimbursement.
Refunds with cancellation of purchase (rest of Europe and overseas)
When you cancel a purchase, we will refund all of the payments received from you for the purchase, including any delivery costs. However, this does not apply to the following:
If you have purchased several items in an order and only wish to cancel part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not have the extra expense refunded.
We will refund the amount without unnecessary delay and under all circumstances by 14 days at the latest from the day we received your cancellation of order notification. However, we may withhold refunds until we have received the return items or until you have submitted documentation proving that the items have been returned.
We will reimburse your money using the same method of payment that you used with the original transaction unless you have expressly consented to another method of reimbursement. Under no circumstances will you have to pay any form of charge as a consequence of reimbursement.
Complaints – if there is something wrong with an item (Europe mainland)
As a consumer, you have a right to complain for a period of 24 months. This means that if the item has a defect and you complain promptly you have the initial right to have the item repaired or replaced. If this cannot be done or cannot be done within a reasonable period of time, you may have your money refunded or receive a reduction in the price, depending on the circumstances.
A defect is, for example, a defect in manufacture or materials or incorrect information about the item. But ordinary wear and tear or damage to the item caused by you, is not a defect. If you discover a defect, then you must submit a complaint to us “within a reasonable period of time”. We recommend that you complain as quickly as possible, especially if the damage has been caused by transport.
However, if you complain within two months of having discovered the defect, this is still a reasonable period of time.
But if you believe that the item has a defect, then please supply us with as many details as possible about what the problem is.
Please take note that a returned item must always be in proper packaging.
Complaints – if there is something wrong with an item (rest of europe and overseas)
As a consumer, you have a right to complain for a period of 24 months. This means that if the item has a defect and you complain promptly you have the initial right to have the item repaired or replaced. If this cannot be done or cannot be done within a reasonable period of time, you may have your money refunded or receive a reduction in the price, depending on the circumstances.
A defect is, for example, a defect in manufacture or materials or incorrect information about the item. But ordinary wear and tear or damage to the item caused by you, is not a defect. If you discover a defect, then you must submit a complaint to us “within a reasonable period of time”. We recommend that you complain as quickly as possible, especially if the damage has been caused by transport.
However, if you complain within two months of having discovered the defect, this is still a reasonable period of time. If the complaint is valid, we will refund reasonable and necessary carriage costs.
But if you believe that the item has a defect, then please supply us with as many details as possible about what the problem is.
Please take note that a returned item must always be in proper packaging and you must obtain a receipt of its shipment. Save postal receipts, including information about carriage costs and any track and trace number.
Complaints process
Should you wish to make a complaint related to an item you have purchased from us, you can submit said complaint to Center of Complaints, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can also submit a complaint to the Klageportalen for Nævnenes Hus.
The EU Commission’s online complaints portal can also be used to submit a complaint. This is particularly relevant if as a consumer, you are resident in another EU country. Complaints may be submitted via http://ec.europa.eu/odr. When you submit a complaint, you must also supply our email address: info@lyfa.com